If You Need To Speak To A Doctor

ELG Communities, how are you today? We understand this is a special period with lots of uncertainties and questions, and we are here to support you by compiling a list of useful healthcare resources that you cannot miss if you are living in Shanghai. Enjoy reading!

Below healthcare providers are offering free online consultations. Scroll down to take a look.

Shanghai United Family

Shanghai United Family is offering free Family medicine, ENT, and mental health inquiries. You could call ‪400 639 3900 and ask for a “Free telephone advice session at Shanghai United Family Pudong Hospital” for Family Medicine and ENT (Ear, Nose and Throat) advice.

Parkway Health

Parkway Health is offering free on-call services in English every day from 9am to 9pm from January 30th to February 29th, 2020. You could call 400 819 6622.

Jiahui Health

Jiahui is offering free online inquiries in family med, internal medicine, psychology, etc. You could find more details in their public WeChat account (“Jiahui Health”).

Sino-United Health

SinoUnited Health now offers on-line preview consulting during coronavirus pneumonia outbreak, you could call their call center at 400-186-2116 or add the ‘SinoUnited Health On-line Assistant (XiaoYing)’ WeChat.

Delta Health Shanghai

DeltaHealth is also offering free online consultations. Click here for more details.

Mayo Clinic

You learn more about their free online consultation services by following their WeChat account (“邵医健康”). This post contains further instructions.

Yosemite Clinic

You may call their hotline 4008500911 or email [email protected] for more support.

Raffles Medical

Dial the Shanghai hotline, 152 2157 5259, to book an appointment with a doctor for a consultation.

Shanghai Renai Hospital International Medical Center

To fight against virus, Shanghai Renai Hospital International Medical Center is offering online consultation service. You may call them at +8621 54893781 or visit their official website and consult online: www.renaihospital.com

Public Hospitals

The following 8 local hospitals are also providing online consultation services: 复旦大学附属华山医院、上海市第一人民医院、上海市第六人民医院、上海市公共卫生临床中心、上海中医药大学附属龙华医院、上海市中医医院、上海市儿童医院、上海市皮肤病医院

Shanghai’s Designated Fever Clinics

Here are a few of Shanghai’s clinics to contact if you have a fever, have recently travelled to the Hubei area or need related medical consultation


If You Simply Need To Talk


Lifeline Shanghai

Lifeline Shanghai provides free, confidential and anonymous support, 10 am to 10 pm. Don’t hesitate to call 400 821 1215 or chat with them via WeChat (ID: LifeLineConnect).

If You Need More Information

The Expatriate Center (TEC)

ELG’s partner The Expatriate Center (TEC) has set up a “2019-nCov FAQs & News Hub” for all your queries regarding the corona virus.

It is encouraging to see the community pulling strengths and coming together to support one another in such a time. ELG hopes that you and your family stay strong and well! We will make it through together.